Job Description
A client of Insight Global is seeking to add 2 Security & Fire Alarm Installers to its growing team in the Maryland Heights, MO areas! The Installers will be diagnosing and performing service repairs on various electronic fire systems. How you will do it:
- Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions
- Perform Installation, configuration, testing and troubleshooting activities on Intrusion Alarm Systems, Access Control, CCTV, Intercom, Network infrastructure, PA Systems, Fire Alarm, and other PC based Systems.
- Perform installation and verification activities on Security related equipment for large installations, including installing, testing and commissioning
- Complete "As Built" drawings upon the completion of the project
- Complete reports for submission to customers and carry out system acceptance tests with AHJ's and other interested parties.
- Maintain up to date knowledge of various product lines
- Consult with Clients to assess risk and to determine Security requirements
- Contact customer representative and ascertain equipment/systems problems
- Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
- Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
- Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals
- Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
- Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
- Obtain customer signature upon completed service call assignment
- Participate in a scheduled On-call rotation
- Help to train or mentor others on the service team
- Perform other duties as assigned
Required Skills & Experience
- 1 year of documented experience in low voltage electrical/fire systems
Including: Fire/Burg Alarm Systems, Fire Panels, Access Control/Card Access
- Experience in reading and interpreting blueprints
- Experience in wire pulling/running wire
- Knowledge of voltmeter, multi-meter, digital analyzer, and commissioning devices
- Strong troubleshooting skills with working knowledge of electronic test equipment
- Ability to adhere to, implement, and follow safety guidelines and procedures at all times
- Demonstrate a high level of customer service
- Ability to work independently with excellent problem-solving skills
- Strong leadership and communication skills
Nice to Have Skills & Experience
- Any NICET I,II,III certifications
- Preference to those who have IT standards and network topology experience
- Proficient with Microsoft products
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.