Insight Global is seeking a Digital Business Analyst to work remotely for a client out of the Kansas City area. This position requires a strong knowledge of CRM platforms and how to properly route communication channels from other systems to the CRM. You will write work flows and help with the integration of multiple systems. It is important that you have played a part in standing up multiple communication channels through a CRM with proper routing protocols. The ideal candidate will have a background in the banking industry.
* 4+ years of experience as a business analyst or systems business analyst
* Extensive knowledge of CRM platforms
Kustomer, Zendesk, Ujet
* Extensive knowledge of routing Communication channels through crms/applications
Chat, SMS, Email, Phone/IVR
Experience building out workflows and assistance in the integration of multiple systems with the CRM platform
* Experience in the banking industry
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.