- Assisting customers with online customer care and other self-serve channels
- Explaining billing issues and understanding common causes of high bills
- Initiating connection, disconnection, and transferring of electric service while offering products and services that meet our customers' needs.
- Discussing rate / billing components and educating customers about their energy usage
- Assisting customers with payment arrangements through our self-serve channels
- Reporting outages and dangerous or hazardous situations
One of our large utilities clients is looking to add 4 new Customer Service Representatives to their team! These Customer Service Representatives serve as the first point of contact for customers, handling telephone calls and assisting customers Monday -- Friday 7am-7pm and providing 24/7 support for emergencies. Some weekends and holiday work could be required. This client's team is the best in class at helping our customers during major storms. We value our customers and are looking for team members that will deliver solutions to meet our customers' specific energy needs.
If you are self-directed and hungry to learn new concepts and provide world-class customer service, then this role will suit you well. Their employees are trusted to be creative and innovative to achieve customer and operational excellence. On a typical day, their representatives can have conversations with customers about starting, stopping, or transferring their service, discussing payment options, offering personalized energy-related products and services and report emergency situations. Simply put, people count on them.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
Naturally curious and take pride in resolving issues.
Tech savvy
Kind and efficient
Excited to be a part of a team.
Willing to make important decisions.
Excellent at figuring out solutions to problems.
Empathetic and resourceful
Self-aware and have the drive to take ownership of their career.
Dependable to their core and have the tenacity to show up and work hard even when the going is tough.
preferred call center backgrounds: banks, retail, food industry
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.