IT-Principal I O Engineering/29/TEC075

Post Date

Feb 23, 2023

Location

Minnetonka,
Minnesota

ZIP/Postal Code

55343
US
Aug 19, 2024 Insight Global

Job Type

Contract

Category

Information Technology

Req #

VMS-UHI-UHGJP00077206

Pay Rate

$74 - $90 (hourly estimate)

Job Description

Technical Consultant - API Marketplace
The Technical Consultant is a client-facing technical role that is part of the Provider Digital Engagement and Experience team. Your role will provide technical expertise to Client Onboarding and Account Managers to successfully onboard new clients and adoption of various APIs. This will also focus on digital products for enhancement opportunities.
The individual in this role is responsible to understand technical features information and expected benefits to our customers and the organization. You will work with stakeholders to identify challenges and collect feedback that is shared with the larger product teams for future development consideration.
In addition to technical and analytical acumen this role requires focus on our customer experience. The Technical Consultant understands the information contained in our APIs and helps client resolve technical challenges and remains abreast of new features for potential adoption opportunities or future improvements.

Can you please provide a summary of the project/initiative which describes whats being done? [Client onboarding for APIs require technical assistance in helping answering client queries issues demos and technical working sessions. This is essentials for new clients using our APIs.

What does the ideal candidate background look like ex: healthcare specific background etc.? We want to be as specific as possible with our firms so they can find the type of candidate youre looking for.
It would be a preferred qualification.

Of the required skills listed which would you consider the top 3? Please list your expectations regarding years of experience for each requirement.
Good communication skills with technical knowledge as this is external client facing role.

What experience will set candidates apart from one another?
Mature client facing skills - such as comfort with unkowns active listening and communication. Technical skills perspective - candidate good with analysis/troubleshooting/triaging experience using splunk and general questioning skills to influence the technical framework for the client is important.

Are you open to candidates that would need to be 100 remote for the duration of the engagement?
Yes.

Are you open to candidates that cannot convert to FTE without sponsorship?
Would prefer who would not require sponsorship however I am flexible.

What does the team structure look like - how many members and what is the break-down of the teams skill sets ex: 1 PM 4 Developers etc.?
Including this person we would have 3 team members who would work with the clients getting onboarded and post-production technical support/active technical collaboration

What does the interview process look like?
a. How many rounds? For Contractors only one upto 1-hour with one person or panel of two persons would suffice.
b. Video vs. phone? Prefer Video to see the candidate at least briefly if not for the entire interview.
c. How technical will the interviews be? It will be a mix of technical and behavioral interview to assess both the technical and client facing skills.
d. When do you anticipate starting the interview process? ASAP.

Primary Responsibilities:
  • Understand analyze and derive insights on client needs current usage adoption of APIs
  • Collaborate with and influence product team to develop and enhance analytics on API usage adoption and behavior
  • Provide onboarding and ongoing support to clients and customer success team by responding to client queries issues knowledge sharing and technical support during onboarding and post-launch API usage
  • Conduct periodic information and technical working sessions with clients to create awareness of APIs or help adoption
  • Assist in development of internal best practices and processes as well as internal product development for APIs
  • Build relationships with and lead presentations to clients regarding performance findings and recommendations in collaboration with customer success team

    Qualifications:

    Required:
  • Experience with APIs/microservices JSON/REST API framework and Object-oriented programming
  • 3 years of experience with BI/analytics Splunk reports and dashboarding tools
  • Excellent written and oral communication skills and ability to document technical content
  • Willingness to learn lead and adapt and comfortable with less-defined information - Continuous learning is a preferred skill
  • Strategizing with biz to successfully onboard and increase adoption
  • Ability to work under pressure in a fast-paced innovative rapidly changing environment.
  • Ability to recognize gaps in business process as its related to technology and recommend a resolution plan.
  • Ability to influence cross-functional teams without direct authority.

    Preferred:
  • 2 years experience with relational databases SQL and NoSql databases
  • 3 years of experience in technical/business leadership position
  • Proficiency with Microsoft Excel comfortable working with large datasets
  • Familiarity with Cloud Infrastructure including Azure and AWS
  • Experience with system design of highly available and scalable applications
  • Experience with Spring framework
  • Familiarity with container technologies like Kubernetes Docker or similar
  • Four year degree in computer science or equivalent experience
  • Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.