Job Description
A large healthcare client of ours is looking for Remote Help Desk Support professional to join their growing team. This role is an essential part of the IT Technology team and will provide support for incoming technical requests while assisting with provisioning tasks during downtime. We are seeking motivated individuals who can work independently and provide excellent customer service.
Key Responsibilities:
• Answer and resolve incoming technical support calls with professionalism and efficiency
• Provide strong customer service while troubleshooting issues through ticketing systems (any prior experience with ticketing systems is helpful)
• Handle escalation points as necessary
• Utilize downtime to perform provisioning tasks—prior provisioning experience is a plus but not required
• Maintain clear communication with the team and document interactions appropriately
Adapt to overnight work schedules and demonstrate reliability in unsupervised remote work environments
There will be a training period ranging from 3-6 months where all candidates will work 9- 5:30 EST with a 30 minute lunch, before transitioning into designated shift. The ideal candidate would have availability between the hours of 8 AM- 11 PM EST M-F, but shift preferences will be made.
Compensation:
$16-$20 per hour
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Qualifications:
• Experience working with ticketing systems. At least 1 year in a fully remote environment
• Personable, connectable, and strong phone presence
• Familiarity with any ticketing system (Ezvista experience is rare but helpful)
• Strong customer service skills and ability to work independently
•Quick learned with the ability to adapt to new systems and processes
•Ability to work in a fast-paced environment and manage multiple priorities
•Manage a high volume of incoming technical support requests while maintaining quality and efficiency
Nice to Have Skills & Experience
• Provisioning Experience
• Prior overnight or off-hours support experience
• Experience working in a healthcare industry
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.