Job Description
The Warehouse Systems Manager oversees the technology that powers daily distribution and fulfillment operations. This role manages warehouse applications—including WMS, WCS, automation interfaces, labeling/printing solutions, and supporting tools—while leading a small team responsible for system uptime, enhancements, and user support. The manager works closely with Operations, IT, Systems Support, and vendors to ensure efficient, accurate, and scalable warehouse systems performance across multiple sites.
Duties:
Lead, mentor, and develop a team of application administrators, developers, and support specialists.
Set and align team priorities, goals, and objectives with those of Arrowhead, IT, and Functional Business Partners
Own day‑to‑day performance, configuration, and support of multiple warehouse systems (WMS, WCS, custom apps, printing solutions, RF devices).
Manage system incidents, root‑cause analysis, and change requests to ensure stable operations.
Drive excellent customer service by overseeing support ticket intake, communication, and resolution
Partner with Operations to identify process improvements and drive system enhancement prioritization.
Lead system upgrades, new feature rollouts, and implementations for new facilities or processes across multiple sites and systems.
Coordinate UAT, training, documentation, and cross‑functional communication for all changes.
Collaborate with IT to support integrations, APIs, data accuracy, and hardware reliability.
Maintain reporting and dashboards to support operational KPIs and inventory accuracy.
Manage vendor relationships, support contracts, and project timelines.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
5 years of experience with warehouse systems (WMS/WCS) in distribution or fulfillment environments.
Bachelor’s degree in IT, Logistics, Supply Chain Management, or related field (education can be substituted with experience on year to year basis)
Experience with systems such as Oracle Cloud WMS, Lightning Pick, Infios Edge, or similar platforms preferred.
Experience with SQL, APIs, or label printing technology is a plus.
Strong understanding of warehouse operations (receiving, picking, packing, shipping, inventory control).
Experience leading a team or supporting technical staff.
Experience with SaaS and on-premise applications
Proficiency with system troubleshooting, configuration, and process mapping.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.