Job Description
This role is a hands-on Talkdesk subject matter expert responsible for diagnosing, stabilizing, and optimizing an existing Talkdesk contact center environment that is underperforming. The focus is on fixing complex dialer, campaign, and routing issues, aligning the platform with revenue and sales goals, and advising on both immediate fixes and longer-term architectural improvements.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Deep, hands-on Talkdesk experience, especially troubleshooting and optimizing live implementations.
Strong contact center architecture expertise (dialers, routing, campaigns, lead management).
Experience supporting high-volume contact centers and operating independently in ambiguous, high-pressure environments.
Ability to communicate effectively with both technical teams and executive stakeholders.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.