Quality Technician II

Insight Global is seeking a Quality Technician II to support post‑market complaint handling activities within Boston Scientific’s Cardiac Rhythm Management (CRM) division in Arden Hills, MN. This role focuses on investigating returned pacemakers and performing detailed analyses based on reported product complaints to ensure accuracy, compliance, and patient safety. The technician will work within a collaborative team of approximately 20 individuals, including an immediate team of about 10, and will partner closely with cross‑functional groups such as R&D and Manufacturing. This position is hands‑on, detail‑oriented, and well‑suited for candidates with technical aptitude and experience in regulated or quality‑focused environments.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Responsibilities:
• Receive and verify returned pacemakers and product complaints
• Perform initial investigations and root‑cause testing on returned devices
• Accurately document investigation findings in the GCMS complaint database
• Ensure product traceability for all products received and analyzed
• Partner with cross‑functional teams (R&D, Manufacturing, etc.) to gather information needed to complete investigations
• Follow up with CMC to confirm accurate complaint coding and request additional information when needed
• Prepare and route complaints for approval after confirming all required analysis and documentation are complete
• Assist with maintaining and updating returned‑product test procedures
• Identify opportunities to improve complaint‑handling processes and workflows
• Maintain lab cleanliness and operate in compliance with corporate procedures and quality standards
• Complete all required training and ensure training documentation is up to date
Must Haves:
• Associate degree (AA) in Electronics or equivalent related experience
• 1+ year of relevant technical, quality, or lab experience
• Experience working in a regulated or quality‑driven environment
• Strong attention to detail and documentation accuracy
• Proficiency in Microsoft Word, Excel, and Outlook
• Solid technical writing skills
• Ability to follow detailed procedures and work under close to moderate supervision
• Comfortable collaborating cross‑functionally in a team environment

Nice to Haves:
• Experience with medical device complaint handling or investigations
• Experience using complaint management systems (e.g., GCMS, TrackWise)
• Understanding of basic electrical principles
• Hands‑on experience with electrical test equipment such as:
○ Oscilloscopes
○ Digital multimeters
○ Power supplies
○ Spectrum analyzers
○ Source meters
• Experience supporting root‑cause analysis or failure investigations

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.