Job Description
We are seeking a Cisco UC III in Hyderabad, India! This a direct hire role for a large Value-Added Reseller. This person is responsible for identifying and resolving complex telephony and other associated technology issues.
Essential Functions
• Collaborates and consults with customers, vendors, and contractors to provide expert technical solutions in
support of contracts in a fast paced and demanding environment.
• Follows up with customer contacts to ensure satisfactory resolution
• Reports findings, tracks progress, and documents customer communication within incident management system
• Manages workload in a manner that meets defined Service Level Objectives
• Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and
discretion
• Develops positive working relationships with internal and external customer
This role is offering 25-30 LPA and is required onsite 3 days a week.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- Cisco UC and Cisco Call Manager
- 5 years' experience with CVP (Cisco Unified Customer Voice Portal), UCCE or UCCX
- UCCX Scripting, VXML Scripting, or ICM Scripting
- Cisco Webex
- Expressway, Cube, Voice Gateway
Nice to Have Skills & Experience
Cisco Certifications (preferred CCIE Collaboration or CCNP Collaboration
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.