Job Description
We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) with deep expertise in Cisco Unified Contact Center Enterprise (UCCE), VXMI scripting, and certificate lifecycle management. The ideal candidate will serve as a trusted advisor to our strategic customers, ensuring the successful deployment, operation, and optimization of Cisco solutions.
Key Responsibilities
• Customer Engagement & Relationship Management and Technical Expertise & Solution Delivery
• Build strong relationships with customer stakeholders and Cisco account teams.
• Conduct regular technical reviews and strategic planning sessions.
• Provide subject matter expertise in Cisco UCCE, including architecture, deployment, and troubleshooting.
• Develop and maintain VXMI scripts to support custom call flows and integrations.
• Lead efforts in certificate renewals, ensuring compliance and minimal service disruption.
• Collaborate with internal engineering and support teams to resolve complex issues.
• Deliver technical workshops, training, and documentation tailored to customer needs.
• Project Management & Coordination
• Support onboarding, upgrades, and migrations of Cisco contact center solutions.
• Coordinate with cross-functional teams to ensure timely delivery of services.
This is ONSITE in Hyderabad, India 3 days a week. This is offering a permanent salary of 30-35 LPA.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- Cisco UCCE Environments Experts
- VXMI Scripting
- Certificate renewals experience
- Cisco Webex
- Technical support expertise along with strong customer facing skills
Nice to Have Skills & Experience
CCIE
CCNP
Experience with Cisco Finesse, CVP, and ICM scripting.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.