The Demand Analyst plays a vital role in ensuring accurate visibility into resource capacity and demand across enterprise projects and portfolios. This position supports effective resource planning and portfolio execution by maintaining high-quality data in ServiceNow Strategic Portfolio Management (SPM) and collaborating across teams to generate insights, streamline workflows, and improve process maturity.
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Bachelors degree in Business, Information Technology, or related field or equivalent combination of education and experience (high school diploma or GED required).
2+ years of experience in capacity planning, resource management, project coordination, or portfolio operations.
Hands-on experience with ServiceNow Strategic Portfolio Management (SPM) or similar PPM tools (e.g., Planview, Clarity).
Strong communication and collaboration skills with the ability to engage technical and non-technical stakeholders.
Proficiency in tools such as Excel, Power BI, or other analytics/reporting platforms.
Experience identifying process gaps and contributing to workflow or system optimization
Familiarity with IT project methodologies (Agile, Scrum, Waterfall).
Exposure to IT resource management or PMO environments.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.