Senior Capacity and Demand Analyst

The Senior Demand Analyst is a key contributor to enterprise capacity and resource planning efforts, with a specialized focus on driving demand visibility and process maturity. This role goes beyond tactical execution, requiring a consultative and prescriptive approach to engage stakeholders, establish demand baselines, and help mature existing process. The ideal candidate brings a strong blend of communication, analytical, and change advocacy skills to help teams evolve.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Bachelor’s degree in Business, Information Technology, or related field — or equivalent combination of education and experience.
• 5+ years of experience in demand management, resource planning, business analysis, or IT portfolio operations.
• Exceptional communication and facilitation skills, with the ability to engage resistant or skeptical teams in constructive dialogue.
• Demonstrated experience introducing new planning frameworks or baseline measurement models in uncertain or undefined environments.
• Strong analytical and problem-solving skills with the ability to synthesize partial data into meaningful recommendations.
• Experience translating informal or incomplete information into structured planning artifacts (e.g., demand forecasts, capacity models, etc).
• Hands-on experience with ServiceNow Strategic Portfolio Management (SPM) or similar PPM tools (e.g., Planview, Clarity).

• Experience in a healthcare, pharmacy benefit management, or clinical IT setting.
• Familiarity with Agile coaching principles and resource portfolio governance, even if not directly in a coaching role.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.