Job Description
One of the largest and most established financial institutions in North America is seeking a Helpdesk Technician to join the client services team. They are looking for a Help Desk Technician with 2–3+ years of experience in IT support or customer service. The ideal candidate has an A+ CompTIA certification or related IT degree and is comfortable troubleshooting technical issues across various platforms, including Windows, iOS/Android, Outlook, Webex, and Microsoft Office. Familiarity with Active Directory and remote support tools is essential.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
2-3+ years of Helpdesk Technician experience or Customer Support role, A+ CompTia, or equivalent IT degree.
Understanding of computer systems, mobile devices, other tech products hardware and applications (Outlook, Webex, Microsoft Suite, Android/ios, Win OS, Active Directory, Remote Services)
Strong oral communication skills
Demonstrated written communication skills to create useful support logs
Analytical and problem-solving skills to troubleshoot and diagnose issues
Customer service skills
Ability to diagnose and resolve basic technical issues.
Nice to Have Skills & Experience
ServiceNow Experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.