The Account Manager is responsible for growing a portfolio of existing accounts as well as supporting the onboarding of new accounts. The Account Manager will develop and implement account plans and forecasts to achieve objectives for growth and profitability for the assigned portfolio of accounts.
Essential Accountabilities:
1. New Customer Onboarding
2. Customer Success
3. Customer Growth & Retention
New Customer Onboarding
Align with sales leadership to establish common expectations that enable business development initiatives
Create new customer account plans for common expectations across all internal job functions
Support sales initiatives within key industry associations, local representation and relevant marketing campaigns
Leverage and continue to enhance customer onboarding process to ensure expectations are exceeded
Enable new customer relationships through seamless execution of agreed upon plan
Customer Success
Primary point of contact for ongoing customer success
Develop and update account plans to ensure goals, deliverables and deadlines are achieved, to include annual budgeting
Provide consistent internal reporting to leadership related to account and portfolio health
Organize and lead business reviews with customers discussing past performance, current opportunities as well as forward looking performance tied to joint objectives
Responsible for KPI measurement and actioning for continuous improvement
Enhance operational best practices
Continued education of the customer industry
Monthly scorecards and executive summaries (internal)
Customer Growth and Retention:
Develop and expand relationships with accounts including a deep understanding of clients supply chain
Identify and qualify opportunities for business growth
Develop plan to ensure customer satisfaction is exceeded
Develop and strengthen relationships at all levels within customer organization
Ensure customers initiatives are aligned with MVPs core capabilities
Create customer growth strategy initiatives in alignment with department leads
Lead complex negotiations with customers to improve profitability
Pursue personal development initiatives
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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+2 years of relevant business development experience in a company selling service solutions, preferably from a transportation, consulting or a third-party logistics company
Excellent operational finance skills (rate development, warehouse and distribution pricing, operating statements, financial solutions)
Proven ability in strategy development and program implementation
Strong industry experience with specific knowledge of truckload, LTL, warehousing, distribution and supportive technologies
Experience in negotiating customer contracts and pricing
Demonstrated ability delivering organic growth of existing accounts
Experience in managing external providers of services and systems
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
A self-motivator and a self-learner with a strong drive
Strong analytical and problem-solving skills
Strong interpersonal communication skills including diplomacy and tact a must
Bachelor's degree
Account Management experience from a logistics or transportation firm
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.