Insight Global is seeking a Desktop Refresh Specialist for a utility client in Minneapolis, MN. his position will sit local to Minneapolis, MN and require around 60% travel to surrounding locations. This individual will be responsible for traveling around to different branch locations and replacing existing old hardware with new hardware. The hardware is prebuilt but may require some assembly in certain cases. We are looking for individuals with roughly 2-4 years of experience in a desktop/helpdesk support.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
-2-4 years of IT experience in a support role (troubleshooting, helpdesk, desktop support, etc.)
-Excellent communications skills (this will be a customer facing role)
-Experience with the following technologies (Windows 11, ServiceNow, Active Directory, AzureAD, etc.)
-Basic level troubleshooting skills
-High attention to detail
-Drivers license and reliable transportation
-Proficiency in Windows 11
-Familiarity with general peripherals
-Experience with ServiceNow for managing and tracking tickets
-Knowledge of Active Directory and Azure AD for managing user and device access
-These skills will enable the technician to effectively manage, troubleshoot, and update systems as part of the PC refresh project.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.