We will provide an On-Site Administrator (OSA) Level III to provide services that include the following; configuring print driver profiles, monitor network performance and maintain network security settings for printers and PCs, troubleshoot and resolve IT-related issues due to changes with print behavior, and provide Management of Change.
Further Description of services detailed in Addendum 1.1 attached. In addition, related services not covered in Addendum 1.1 may be provided as agreed upon by both parties.
1.1. OSA Description of Services
OSA Level III- Duties and Responsibilities
-Installing configuring and maintaining printer hardware and software
-Monitor network performance and maintain network security settings for printers and PCs
-Troubleshoot and resolve IT-related issues reported by end-users.
-Management of Change (Moc)
Validate and understand IT architecture/ infrastructure with network printers and computers including;
-Printer software solutions like HP Security manager, HP Web JetAdmin, PrinterLogic (print driver management)
-Changing and managing print driver profiles, settings, scripts, familiar with HP's universal print driver (UPD) and Windows OS and Epic print drivers
-Understand network print servers, print queues (On-Premise/ Cloud) and other data communications networks.
-Knowledge of network protocols, such as TCP/IP, DNS, and DHCP
-Utilize ServiceNow Software for managing helpdesk tickets and Asset Management
Strong Customer Service skills, including;
-Communication with end users (clinical and office managers) as well as teammates.
-Management of Change (Moc) with ability to roll-back changes if production results don't match expectations.
-Problem-solving, and creativity.
-Create knowledge articles, and instructions for end users.
And Project Management, including;
-Develop proof of concepts and track processes to implementation.
-Ability to oversee multiple projects.
-Timelines and meeting company goals.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.