We are looking to hire an Onsite Administrator for our client in Maplewood, MN. This position is onsite 5 days a week, 8am-5pm, and is a mix of hands on device installation work, as well as admirative and back office support.
-Tracking the entire printer fleet and the assets that go along with the printers
-Assist in manual collections of the devices
-Assist onsite customers of device functionality and report customer dissatisfaction to leadership
-Updating Service Now system with ticket escalations
-Coordinate new device installation and coordinate pickup and shipping of moved devices
-Working with Service Delivery Managers to ensure all devices are being managed correctly
-Managing device fleet in Excel
-Some degree of technical support via phone and hands-on
-Hands on support could include replacing consumables, clearing paper jams on printers, new printer installations
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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Typically, candidates who come from previous onsite desktop support roles or service/field technicians do really well in this space.
-Previous experience in an onsite customer facing role, preferably experience coming from a technical support role
-Great customer service experience and a customer first mindset
-Experience working with a ticketing system
-Strong Excel skills
-Any experience in a printer management role
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.