Provides first-level troubleshooting and basic technical support services to end-users of computers (some internal employees and some partners of Idemia). Diagnoses computer errors and troubleshoot computer software, hardware, and networking issues. Provide technical support to remedy computer problems. Follows up with users after problems have been resolved. Provides training in computer set-up and new technologies. Installs and configures software and operating systems and updates these systems when necessary. Cleans and repairs computer hardware. Experience and Education: Performs work under direct supervision. Handles basic issues and problems, and refers more complex issues to higher-level staff. Average ticket volume per day will be 20-30 tickets. This role will be a 6 month contract with opportunity to convert permanent, fully remote, preferably working 7am-4pm CST.
1+ year experience as a Help Desk, Geek Squad, Tech Support, etc
HS diploma
Eagerness to learn, good communication skills
Passionate existing familiarity to hardware and software functionalities
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.