Job Description
Insight Global is seeking REMOTE Telephonic Triage RNs to provide a 24/7, 365 days service for 9.8 million TRICARE beneficiaries, located both in the continental United States, as well as overseas. This is an inbound call line where veterans can discuss symptoms and other health concerns with Registered Nurses (RNs), and be triaged to the right place, such as home care etc. Helping military beneficiaries make more informed choices about how and when to access health care services is one of the government's objectives with this contract. First call resolution is priority. RNs assigned to this contract will leverage a URAC-accredited model, proprietary clinical protocols, and health information content.
RESPONSIBILITIES:
* Communicate timely and effectively with TRICARE beneficiaries, primarily by phone, but also via web chat, video call, email, text. Average call volume is 30-40 calls/day, each 12-14 minutes long.
* Timely and effectively assess and triage immediate health concerns
* Identify problems or gaps in care, offering opportunity for intervention
* Timely and effectively coordinate services and referrals to health programs
* Timely and effectively provide health education and coach beneficiaries on treatment alternatives to assist them in best decision making
* Timely and effectively support beneficiaries in selection of best health care resources to maximize access, quality, and health care cost
* Timely and effectively prepare individuals for primary care visits
* Help optimize health care utilization through education
Required Skills & Experience
* Active, unrestricted Compact RN license issued in the state they reside in
* 3+ years of RN experience in behavioral/mental health, maternity/obstetrics or pediatrics
* Previous call center or remote triage experience. If not:
-What is your comfort level in a high-volume, fast-paced environment with 40+ calls a day?
-Have you ever worked in a metrics-based role where you're being assessed on adherence to quality standards?
-Do you have experience multi-tasking taking phone/video calls via Microsoft Teams, while also documenting patient updates in the system?
Nice to Have Skills & Experience
* Previous experience working with the military population
* Telephonic triage experience
* Bilingual skills -- fluency in Spanish/English is highly desired
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.