Insight Global is seeking fully remote Site Services Specialists for a Clinical Research Trial client. This individual will be responsible for the day-to-day implementation and coordination of clinical trial recruitment programs. This implementation may include placing field staff at research sites to support program execution. Site Services Specialists work closely with the sponsor's study team, internal program team, research study sites, and client representatives working at various locations in the nation to ensure successful clinical trial recruitment and retention.
Additional Job Responsibilities:
· Work closely with research staff to assess sites' needs and identify opportunities to provide Client services
· Interview, hire, and train field staff
· Follow up with research site staff regarding current initiatives and offer alternative solutions/services where applicable
· Partner with internal team(s) to identify pain points and offer suitable mitigations
· Responsible for performance of field staff and oversee execution of site based recruitment plan
· Train new hires, and provide mentorship
· Opportunity to lead internal team on company initiatives
· Host team huddles
· Provide overall support to ensure program success
· Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.
· Attendance and punctuality are essential functions of the position.
3 years of proven work experience within a customer and/or client facing role
Ability to manage multiple tasks under limited direction while generating quality deliverables
Excellent written and oral communication skills
Strong customer focus and customer engagement skills
Background in: Clinical Research, Research Coordinator, Regulatory, Healthcare and/or Recruitment
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.