Dec 01, 2023
Where is the work to be performed? Please list preferred UHG facility if other please specify i.e. remote work rural etc. Remote BA/BS degree
What does the team make-up look like - how many members and what is the break-down of the teams skill sets ex: 1 PM 4 Developers etc.? 1 Mgr 1 Spvr 2 IDs 1 Trn Mntr
At UnitedHealthcare we are expected and empowered to do our lifes best work. As part of the Operations Training team the Instructional Designer designs technical and effective role-based training which helps enable our staff to do their best work.
In partnership with functional leaders you will identify performance and development needs and recommend training solutions. You will leverage the ADDIE/SAM instructional design framework to design effective learning solutions which are learner-centered organized accurate agile and engaging.
Working with SMEs you will leverage a variety of learning development tools to develop training that utilizes a blended learning approach including instructor led simulation Web-based and e-learning. You will be updating and improving content on new systems in a fast paced and changing environment.
2 years of experience designing and developing instructor led live and virtual and elearning technical / software training
2 years of experience working in an instructional design role
Experience with Articulate 360 and Storyline
Excellent time management organizational and prioritization skills and ability to balance multiple priorities
Experience in building engaging blended learning programs and tools
Experience in conducting learning needs analysis ADDIE/SAM Model
Mastery in Microsoft Word and PowerPoint
Build relationships with stakeholders and SME in analyzing training needs
Work samples required
4 years of experience designing and developing technical and/or software training live and virtual
Intermediate proficiency in SharePoint administration
Experience with Captivate and Camtasia
Experience with LMS administration and content management
Strong analytical skills attention to detail problem-solving and fact-based decision-making abilities
Demonstrates effective interpersonal influence collaboration and listening skills and drives for results individually and in a team setting
What are the work hours? ex. 9am-5pm day/night shifts rotating shifts etc generally 8am-430pm CT with some flexibility for an earlier or later start/finish
What does the interview process look like?
a. How many rounds? 2 rounds: 1st 30 min phone/video 2nd 60 min phone/video
b. Video vs. phone? Phone or video via MS Teams
c. How technical will the interviews be? Work samples for 2nd interview are needed