Job Description
An employer is looking for a highly skilled remote Salesforce Admin / Business Analyst to join one of our largest national healthcare clients. In this role you will join a team of 4, and work to support their product owner via analysis and research, and work to manage all licenses, profiles and act as a product support admin and SME. This role will be a key member of the product owner team to deliver marketing and call center requirements, design end to end processes and partner with the development team through execution. Their primary focus will be on improvements to our consumer management in preparation for member onboarding, supporting user support requests, and delivering the next iteration of large-scale projects that the team is prioritizing. In order to be successful on this team, you must have hands on experience with Salesforce Lightning, along with an active admin certification or a Salesforce Business Analyst certification. Additionally, any hands-on experience on the analytics side of things, for example knowledge of importing and exporting data, and data loading in Salesforce will help you succeed within this group. This is a contract through the end of the year, with potential of extension and/or conversion.
Responsibilities:
-Use acquired knowledge of Salesforce.com (Sales Cloud, Service Cloud) and strategic thought to analyze current business processes, suggest improvements, and participate in the implementation of new functionality
-Drive overall project milestones through completion; perform impact analysis and project estimation activities to ensure key deadlines are met
-Lead requirement and design sessions with business partners
-Critically evaluate information gathered from multiple sources, reconcile inconsistency and break down high-level information into details
-Research potential business requirement solutions using various resources, including, but not limited to, Salesforce.com
-Develop and document work flow processes and procedures
-Create mock-ups/wireframes as visual design concepts and present possible solutions to business stakeholders
-Create functional requirements for developers and provide suggestions during the development stage that meet the customer's business needs
-Work with technical team to transform new requirements into Salesforce.com design and implementation
-Coordinate communication with business partners throughout the project lifecycle
Serve as the primary point of contact for supported business systems, and perform functional and second-level technical support as needed
Required Skills & Experience
-Salesforce Certified Administrator certification as well as 2-5 years of Salesforce hands-on experience, preferably in Sales Cloud utilizing Lead, Contact and Campaign objects
-Experience supporting large scale organizations with different Marketing initiatives and 300+ users
-Minimum 2 years' experience working closely with Salesforce Developers, assisting in design and development recommendations
-Must have strong Salesforce Lightning knowledge/experience and understanding of constraints of the platform
-Knowledge of Agile and Scaled Agile (SAFe) methodologies required, inclusive of Jira -Atlassian toolsets to manage backlog (Epics, Features, Stories)
-Ability to recognize complex problems vs. objectives and apply creativity to analyze situations, develop solutions and procedures
-Exceptional written and verbal communication skills, as well as active listening skills
-Expert presentation skills with ability to build compelling PowerPoint presentations and advanced excel skills
-Data Loader and/or Workbench proficiency
-Bachelors degree or equivalent experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.