Job Description
The Technical Specialist – Customer Service Proposals is responsible for coordinating the development of customer service proposals tailored to each customer’s specific needs. This includes solutions for Spare Parts, Rebuild, Service, and Training. The role also ensures accuracy, efficiency, and cost optimization in all proposals while continuously identifying opportunities to reduce costs and improve processes.
Read and interpret customer specifications.
· Coordinate and lead engineering review meetings with project teams.
· Draft proposal documents using Microsoft Word and Excel.
· Conduct thorough reviews of quotes to ensure accuracy.
· Develop cost grids outlining material and labor costs.
· Coordinate and lead proposal review meetings as needed.
· Interface with customers as required.
· Collaborate with FANUC America Corporation engineering, purchasing, Product Data Management, and material planning teams.
· Solicit quotes from FANUC America Corporation vendors.
· Implement strategies to drive cost reduction and process improvements.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Associate’s degree in Business Administration or a related field, or equivalent relevant experience.
• Minimum of two (2) years of experience in material management, inventory control, sales, or a related field.
• Familiarity with part numbering, revision control, and BOM structures.
• Proficiency in Microsoft Excel, including the ability to create macros.
• Proficiency in Microsoft Office applications, including Windows and PowerPoint.
• Ability to quickly develop technical product knowledge (e.g., FANUC products).
• Knowledge of spare parts and BOM structures.
Nice to Have Skills & Experience
BA Degree
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.