INTL MX - Technical Business Analyst

Post Date

Aug 21, 2025

Location

Mexico City,
Michigan

ZIP/Postal Code

53126
US
Oct 21, 2025 Insight Global

Job Type

Perm

Category

Business Analyst (BA)

Req #

MIC-803112

Pay Rate

$70k - $106k (estimate)

Job Description

Day to Day:

Youll analyze business requirements and collaborate with cross-functional teams to design and implement Salesforce CRM solutions. Responsibilities include leading stakeholder interviews and workshops, documenting user stories and acceptance criteria, and supporting development and testing phases. You'll manage Jira backlogs and sprints, facilitate alignment between business and technical teams, and identify opportunities for process improvement. The role requires translating business needs into scalable, high-impact CRM solutions that support strategic initiatives.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

Must Have:

Minimum 8 years of experience with Salesforce Marketing or Sales, and Service Cloud customizations
Hands on experience as a Technical BA
Strong proficiency in Jira for agile project management
Excellent communication, documentation, and stakeholder engagement skills

Nice to Have Skills & Experience

Plusses:

Experience with DocuSign, Emplifi, Medialla, Mulesoft
Strong background in the automotive industry
Familiarity with Salesforce.com web services (JSON, SOAP) and Vlocity Integration Procedure
General Marketing Cloud API knowledge (SOAP & REST)
Knowledge of AEM (Adobe Experience Manager)
Salesforce certifications preferred
Experience in global delivery environments and cross-product data architecture

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.