We are seeking a highly organized and people-oriented Resource Coordinator to support the ramping, onboarding, engagement, and day-to-day administrative needs of our healthcare call center team. This role plays a key part in ensuring a smooth and supportive experience for new hires and existing staff, helping drive engagement, operational readiness, and overall team success. The ideal candidate brings strong coordination skills, attention to detail, and a genuine passion for supporting people and processes in a fast-paced, mission-driven environment.
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Key Responsibilities
Coordinate end-to-end onboarding logistics for new hires, including schedules, access, equipment tracking, welcome communications, and orientation support
Act as a liaison between HR, IT, training, and operations to ensure all readiness activities are completed for each cohort
Support engagement initiatives, including recognition programs, events, surveys, and communications
Maintain accurate documentation and trackers related to onboarding, training attendance, and employee status
Provide administrative support such as calendar coordination, timesheet tracking, badge or credential processing, and document management
Help troubleshoot access or equipment issues and escalate as needed to IT or relevant teams
Partner with trainers, supervisors, and leadership to ensure new hires have what they need during nesting and ramp-up
Support recordkeeping for performance milestones, training completions, and program compliance
Assist with coordination of team meetings, learning sessions, and scheduling logistics
Serve as a dependable, approachable point of contact for staff administrative needs and questions
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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24 years of experience in an project management, administrative, HR coordination, or employee support role; call center or healthcare experience preferred
Demonstrated ability to manage multiple priorities with accuracy and follow-through
Experience supporting onboarding processes or employee engagement programs
Proficiency in Microsoft Office Suite, Google Workspace, or similar tools; experience with HRIS, ticketing, or onboarding platforms is a plus
Strong communication and interpersonal skills with a focus on service and support
High school diploma or equivalent required; associate or bachelors degree preferred
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.