Insight Global is seeking a Donor Services Admin for a Catholic non-profit organization in Detroit, Michigan. The Donor Services Admin will be working onsite and will be reporting into the Donor Services Lead. The hours are either 7:00AM EST to 3:00PM EST OR 8:00AM EST-4:00PM EST Monday-Friday (no weekends).
Main responsibilities include:
· Provide phone coverage for in-coming phone calls per phone schedule and respond within 24 hour
· Process and record all gift and pledge transactions (cash, checks, credit card, lockbox)
· Process web and manual credit card transactions for donations and events to ensure gift information in Raisers Edge database is reflected accurately.
· Process acquisition mailings and create new donor files.
· Maintain the integrity of the Raisers Edge database.
· Maintain and update accurate donor/benefactor information in the database.
· Respond with appropriate acknowledgement as a receipt of donation according to department guidelines.
· Maintain a high level of accuracy, timeliness, confidentiality and customer service support.
· Acknowledge special occasion/memorial cards to benefactors.
· Process and issue receipts for cash donations.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
2+ years of administrative experience as a receptionist, administrative assistant, or customer service representative, etc.
Proficient with Microsoft Office
Strong Data Entry Skills
Excellent verbal communication, problem solving, interpersonal and organizational skills
Comfortable complying with Province and ministry policies, procedures, guidelines and standard
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.