Insight Global is seeking a Guest Support Specialist for a non-profit client in Detroit, Michigan. The Guest Support Specialist assists guests with food and clothing by rotating between working at the front desk and receiving guests during intake. This position is responsible for ensuring that guests have access to and receive appropriate amounts of needed items and are received with hospitality. The hours are 8:30AM EST-4:30PM EST Monday-Friday (no weekends). Lunch time is paid for and lunch is provided daily!
Other day to day responsibilities include:
· When working at the Front Desk, act as the initial contact between guests and the Capuchin Services Center
· Welcome each guest in a professional and courteous manner
· Answer the phone and respond to the immediate need, or direct to the appropriate resource
· Check in guests for scheduled appointment and ensures they are received in a timely manner
· Schedule Services Center appointments for guests
· Interview guests to determine eligibility and inform them of guidelines for services
· Refer guests for CSK services or outside agencies when necessary
· Refer guests to Case Manager based on identified needs
· Document all guest services and referrals in database
· May assist in other areas of Services Center to support our guests with hospitality
· Demonstrate, exemplify and support the Capuchin Charism and Provincial Mission, Vision and Values throughout all professional responsibilities and activities
· Comply with Province and ministry policies, procedures, guidelines and standards.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
2+ years of experience in Customer Service or Social Services
Bilingual in English and Spanish
Proficient with Microsoft Office Suite
Strong Data Entry Skills
Strong communication, problem solving, interpersonal and organizational skills
Comfortable complying with province and ministry policies, procedures, guidelines and standards
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.