Level 2 IT Support

Post Date

May 13, 2024

Location

Wixom,
Michigan

ZIP/Postal Code

48393
US
Sep 19, 2024 Insight Global

Job Type

Contract-to-perm

Category

Help Desk

Req #

CHI-704146

Pay Rate

$13 - $19 (hourly estimate)

Job Description

Identify, manage, escalate, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations, tablets, and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.

Role Responsibilities: Provide basic technical support to this large Food Service's Clients. Troubleshoot application issues, basic diagnosing of desktop/laptop software problems.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Required Skills & Experience

- 1 - 3 years technical experience in an IT support role
- Previous experience troubleshooting desktop, printer and notebook issues.
- Very strong user and support of Mircrosoft Office 365.
- Very strong user and support of Mircrosoft Windows 10 & 11.
- Experience with Active Directory
- Experience with Logmein or other remote control software
- Experience with Tandem AS/400 support
- Experience with AOVPN, FortiClient
- Excellent communication, people person, sociable

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.