A client of Insight Global is looking for a Helpdesk Technician to join their team. This position will provide day-to-day support to all city departments. Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements the solution. In this role, you will assist application team with ongoing projects to ensure completion according to agreed business needs. The Help Desk technician should possess a strong knowledge of computer operations and a desire to increase organizational efficiency. This individual will be required to analyze problems and propose possible solutions that may be outside of the box. Excellent documentation and communication skills are required to keep the team abreast of challenges and proposed solutions. Must be able to manage a project, multi-task, establish and maintain effective working relationships with end users, professional support personnel, and other City employees by having strong client facing. Ability to communicate effectively both verbally and in writing. Must be able to adhere to City policies, be dependable and possess an excellent work record.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.