Service Desk Analyst

Updated HB Check Below!

Hey Team! Please Check your Hotbooks for a Service Desk Analyst at Huntington Bank!



Company: Huntington Bank

Position: Service Desk Analyst

Location: Flint, MI

Openings: 2

Duration: 3-month contract to hire

BR: $25.94

PR: $16.00 MAX

Conversion Salary - $41k



Search: ("customer service" or CSR or "call center") and ("IT support" or "help desk" or "service desk" or hardware or software) and troubleshoot*



Must Have:

* 1+ years of experience with IT Support

* 1+ years of experience with customer service working in a high call volume environment

* Associates Degree



Pluses:

* Previous banking environment experience

* Microsoft Office applications

* A+ or Network+ certifications



Day to Day:

Insight Global is looking for a Service Desk Analyst for a client that can me remote, but near Flint, Detroit, or Columbus. This individual will be responsible for technical assistance and support for computer systems, hardware, or software. They will also be responding to queries, run diagnostics programs, troubleshooting, and implementing solutions to resolve the issues. This will be a high call volume position and requires excellent customer service.

* 1+ years of experience with IT Support

* 1+ years of experience with customer service working in a high call volume environment

* Associates Degree or relevant work experience

* Previous banking environment experience

* Microsoft Office applications

* A+ or Network+ certifications

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.