Help Desk Support Spec I

Post Date

Nov 10, 2022

Location

Detroit,
Michigan

ZIP/Postal Code

48243
US
Sep 19, 2024 Insight Global

Job Type

Contract

Category

Help Desk

Req #

DEN-535332

Pay Rate

$16 - $20 (hourly estimate)

Job Description

A company in Broomfield, CO is looking for a Help Desk Support Specialist I to join their team. This Help Desk Specialist is responsible for handling tickets, providing remote support, and helping end users to resolve issues related to account administration and hardware, software, system and network status. They will also be responsible for working closely with internal teams and documentation. The ideal candidate will be customer-oriented, able to work flexible hours based on a shift schedule and have an Interim Secret / Secret security clearance or ability to obtain a clearance.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Required Skills & Experience

- 2 years of experience with Desktop and Network support

- Ability to problem solve and accurately provide a solution as the first line of technical support

- Security+ and ITIL V3 Foundations Certifications OR ability to obtain both within 30 days

- High School Diploma

- Secret / interim Secret Clearance or ability to obtain a clearance

Nice to Have Skills & Experience

- Experience with Active Directory, Anti-Virus, VPN, Avaya, Novell, Web Support

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.