Job Description
Tetra Tech is looking for a Help desk Support technician that will provide Level 1 support sitting in San Francisco, CA area. They will be responsible for in-person and remote end-user desktop support, troubleshooting, service monitoring, and how-to training focusing on the needs of our International Development family of companies with operations in the US and overseas. You will work with our Global IT team and use established procedures and policies to perform the following:
Use excellent customer support communication skills to provide daily internal end user support (customer) to local area offices and overseas staff.
Assist in the installation, maintenance, and general support of systems and applications, including computers, desktop software, cloud-based software, phones, meeting support and video conferencing
New Hire Onboarding: setup computers for local office and overseas project office staff and ensures all require services are setup and ready for new hire start.
Coordinate setup and performance changes for enterprise applications to meet the employee and business needs (Office365, Egnyte, file permissions, computer moves, etc)
Document, track and monitor requests to ensure a timely resolution. Familiar with standard concepts, practices, and procedures for desktop support.
Monitor service and serve as a regional principal point of contact for resolving customer questions or problems related to IT functions, determine problems, and works across departments to provide solutions.
Required Skills & Experience
Must sit near San Francisco, CA (80% remote)
1-3 years of experience in a helpdesk/desktop support role with an emphasis on phone support vs. email.
Experience providing support for client/server platform
Experience supporting Microsoft server operating systems
Experience installing and troubleshooting desktop and laptop operating systems and applications.
Strong collaboration and communication skills
Strong customer service skills
Comfortable with 20% travel
Nice to Have Skills & Experience
*A+ Certification
*CCNA Certification
*Autodesk Experience
*Bilingual
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.