Retail Technology Quality Analyst

Insight Global is seeking a Retail Technology Quality Analyst to join a Global Retail Technology team in Lawrence, MA. This individual will support quality initiatives across Point of Sale (POS) systems and other retail applications, including inventory, fulfillment, and store operations platforms. The ideal candidate has strong retail domain knowledge and understands how technology supports day-to-day store operations.

This role will be responsible for executing end-to-end testing in a retail lab environment, validating software used by store associates, troubleshooting retail hardware, documenting defects, and partnering closely with product owners, scrum teams, and other testers. The team is looking for someone who brings strong communication skills, professionalism, and a collaborative mindset. While automation experience is a plus, the primary focus is finding someone who understands retail workflows and can effectively test the applications that support them. This position is hybrid in Lawrence, MA, with onsite expectations Tuesday through Thursday.

Compensation: $25 - 35/hr

Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

3+ years of experience in software testing, quality assurance, or working on a software development team
Strong retail industry experience with knowledge of retail store operations and workflows
Experience testing Point of Sale (POS) systems
Understanding of omni-channel retail processes, including order fulfillment, inventory management, returns, and store operations
Experience identifying, documenting, and communicating software defects
Strong verbal and written communication skills
Ability to work effectively with small teams in a highly collaborative environment
Professional, trustworthy, and detail-oriented approach to quality assurance
Experience working in Agile environments

Experience testing retail back-office applications, inventory systems, or order management systems
Automation testing or scripting experience (PowerShell, Python, Shell Scripting, etc.)
Experience with AI-assisted testing tools
Experience testing iPad-based retail applications
Experience working with retail hardware, including POS terminals, scanners, printers, pin pads, and payment devices
Experience in eCommerce or omni-channel retail environments
Exposure to SAFe methodologies
Experience supporting ERP-connected retail processes

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.