Job Description
• Support customers by identifying required parts, researching solutions, and resolving parts‑related issues via phone and email.
• Manage parts requests and orders, including accurate entry, updates, and coordination of shipments.
• Communicate order status proactively, keeping customers informed of delivery timelines and any changes.
• Collaborate with internal teams (service, engineering, supply chain) to address complex parts questions and ensure effective resolutions.
• Maintain strong product and parts knowledge to provide accurate guidance and recommendations.
• Deliver professional, customer‑focused service that reflects company standards and strengthens brand reputation.
• Take initiative to solve problems, improve processes, and communicate effectively with all necessary stakeholders.
• Perform additional tasks and support team needs as assigned.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Excellent customer service/communication skills - phone calls and emails
• Strong computer skills and ability to operate several screens and systems simultaneously.
• Need to be able to multi-task in a high paced work environment
• Experience in customer service or sales
• Excellent organizational/time management skills
Nice to Have Skills & Experience
• Experience within automotive industry
• i.e. autozone, advanced auto parts, reillys, car dealership, automotive manufacturers, anything car related will help to understand compressor parts
• SAP Experience
• CRM experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.