Records Management Specialist

Insight Global is hiring a Records Management Specialist to support our large medical device client in Danvers, MA. This role plays a critical part in ensuring timely, accurate, and compliant access to quality records that support manufacturing, quality, and business operations.
This position is 100% onsite up to 5 days per week, with standard working hours of 8:00 AM – 5:00 PM. The ideal candidate is highly organized, detail‑oriented, and customer‑focused, with experience managing both physical and electronic records in a regulated environment.
Key Responsibilities include:

-Manage and maintain quality records in both paper and electronic formats, including creation, organization, indexing, and inventory control.
-Serve as first‑level support for records requests from internal business partners, providing a high level of customer service.
-Retrieve and deliver time‑sensitive records (e.g., PDF scans, batch records, production records, proprietary documentation) in response to ticketed requests.
-Coordinate retrieval of records from onsite and offsite storage locations, including arranging shipments and tracking boxes moving on and offsite.
-Ensure records are accurately described and categorized, adding appropriate metadata and descriptive content.
-Batch, scan, and organize records in alignment with quality and documentation requirements.
-Work with production batch records and other regulated documentation, maintaining confidentiality and data integrity.
-Track, manage, and respond to requests using Jira or similar ticketing systems.
-Support audits, inspections, and internal requests by ensuring records are complete, accurate, and readily accessible.
-Perform additional records management and quality support activities as assigned.

Compensation:
$35.00/hr to $43.00/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of
employment, including options for medical, dental, and vision insurance. Eligibility to enroll in
the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this
role will have access to paid sick leave and other paid time off benefits as required under the
applicable law of the worksite location.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

-Bachelors or Associates degree in a relative field is required, preferably within the engineering and sciences field
-5-8+ years experience in records management, document control, or quality documentation, preferably in a regulated environment.
-Strong ability to manage both physical and electronic records with a high degree of accuracy.
-Excellent organizational skills and attention to detail.
-Customer‑service mindset with experience supporting internal stakeholders.
-Ability to manage multiple, time‑sensitive requests and meet tight deadlines.
-Comfort working with ticketing systems such as Jira or similar tools.
-Proficiency in Microsoft Office (Word, Excel, Outlook).
-Ability to work onsite up to 5 days per week during standard business hours (8:00 AM – 5:00 PM).

-Prior experience in medical device, pharmaceutical, or life sciences industries.
-Familiarity with quality systems and regulated documentation (e.g., batch records, proprietary manufacturing records).
-Experience coordinating with offsite storage vendors or records archiving services.
-Knowledge of Good Documentation Practices (GDP).
-Exposure to audits or inspections involving quality or manufacturing records.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.