Vendor Onboarding Manager

C&W Services is seeking a dynamic, results-oriented Vendor Onboarding Manager to lead and develop a high-volume outbound vendor onboarding team. This is a people-leadership role focused on coaching, motivating, and holding accountable a team of 6–10 Vendor Onboarding Specialists who spend the majority of their day on outbound phone calls persuading vendors to join the program and complete required compliance documentation.
This role plays a critical part in building a high-performing, engaged team through strong coaching, performance management, and cross-functional collaboration. The Manager also oversees the end-to-end vendor onboarding process, ensuring suppliers meet compliance, quality, HSSE, and operational standards while delivering a smooth onboarding experience that supports business continuity and strategic sourcing goals.
Additional responsibilities include analyzing performance trends, improving onboarding efficiency, partnering with leadership on process enhancements, and supporting other business-related initiatives as directed by senior management.


Compensation: $50/hr to $55/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Required Knowledge, Skills, Abilities, and Experience
• Ability to speak, read, and write English fluently
• Strong people-management and leadership skills
• 5–7 years of experience managing teams in phone-based, performance-driven environments (e.g., inside sales, call centers, account development, vendor recruitment, or dispatch operations)
• Proven experience leading hourly or early-career professionals with clear daily and weekly performance expectations
• Demonstrated success managing outbound, persuasion-based work (not inbound customer service only)
• Strong coaching and performance management skills, including reviewing recorded calls and delivering direct, constructive feedback
• Comfort managing teams where activity, metrics, and results are consistently measured and visible
• Experience owning team KPIs such as call volume, conversion rates, and onboarding speed
• Ability to create and manage performance improvement plans for underperforming team members
• Ability to work effectively in fast-paced, high-volume environments and under pressure
• Willingness to continue training to maintain knowledge of tools, systems, and technologies related to the role
Remote Work Requirements (Required)
• High-speed internet (150–300 Mbps download) capable of supporting video meetings and remote systems
• Quiet, distraction-free workspace suitable for professional phone conversations and protection of customer information
• Camera-on participation during meetings and trainings
• Workspace capable of supporting multiple monitors and ergonomic productivity
• Backup plan for connectivity disruptions (alternate location such as a library or co-working space)

• 3–5 years of experience in facilities, maintenance, or service-based industries
• Prior hands-on experience performing outbound sales or vendor outreach
• Familiarity with call tracking, VOIP, CRM, or workflow tools (e.g., 8x8, Salesforce, or similar systems)
• Experience partnering cross-functionally to improve operational handoffs and onboarding workflows
• Data-driven mindset with experience analyzing trends and driving continuous improvement
Ideal Leadership Traits (Preferred)
• Positive, motivating, and approachable leadership style
• Comfortable setting clear expectations and holding teams accountable
• Strong communicator across teams and leadership levels
• Energized by developing people and building high-performing teams
• Consistent, objective, and data-driven in decision-making

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.