Job Description
A national leading medical group of physicians and advanced practitioners specializing in Gastrointestinal health is seeking a Remote Level II Technician to join their Information Technology team in their Chelmsford, Acton, and Framingham area. This person will be handling Level I and Level II support for the practices. A day to day includes supporting the Level I tickets that come in including diagnosing, troubleshooting, Active Directory as well as Level II support for application troubleshooting, supporting firewalls, routers, switches, and printer diagnosis. When a ticket is onsite, this individual is required to travel to the location and help troubleshoot the issue. Environments supported include Microsoft, Citrix, Ring Central Phone Systems, and TicketSystems.
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Required Skills & Experience
HS Diploma
A+ Cert
3+ years of IT support for Level I and Level II
MS Teams, Citrix, and VoIP application experience
Over the phone support experience of at least 3 years
Experienced with in person diagnostics for printers, routers, switches, and firewalls
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.