Job Description
Insight Global is seeking a motivated Helpdesk Technician to join our client, an American energy storage company, based in Somerville, MA. This Helpdesk Tech will be responsible for supporting a large corporate office made up of Windows and Mac users. He/She will be the first point of contact for technical issues submitted via phone, email, or ticketing system. They will be responsible for providing hands-on and remote support for desktops, laptops, printers, phones, mobile devices, and other peripherals. troubleshoot and resolve end user issues through a ticketing system, as well as perform new user onboarding/offboarding, including hardware setup, user account provisioning, access configuration, connecting new computers to printers, etc. The ideal candidate will have Windows/MS 365 experience and some exposure to Google Workspace and Mac environments. Any knowledge of Linux OS is a plus.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 2+ years of IT experience
- Experience setting up computers for new users (hardware and software setups)
- Experience supporting Mac and Windows users
- MS 365 and Google Workspace support experience
Nice to Have Skills & Experience
- Knowledge of Linux
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.