An employer is seeking a Technical Customer Support Associate to join a large technology company. This candidate will be joining the home security branch to support the company's product suite and help customers navigate their home networking and mobile device configurations. In addition to solving issues for customers and partners, this candidate will also recommend product changes, document solutions, and automate log analysis. This position affords a lot of personal growth opportunity. He/she will work with other customer support teams to ensure a consistent and high-quality level of support and work with customers to understand how they use the products to resolve their issues and maximize their investments.
-3+ years of experience in technical support that is focused first and foremost in customer success
-1+ years of experience supporting consumer WiFi / Mesh networking platforms (Linksys, D-link, Google WiFi, ASUS)
-1+ years providing technical support for mobile devices and platforms (iOS, Android)
-1+ years working with of Firewall configurations, parental controls, and commonly enabled features associated with service provider modems/routers and services
- Bilingual in Spanish
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.