Jr. Help Desk Specialist

Post Date

Feb 13, 2023



ZIP/Postal Code

Sep 19, 2024 Insight Global

Job Type



Help Desk

Req #


Pay Rate

$55k - $65k (estimate)

Job Description

A mid-sized Boston based law firm client of Insight Global is seeking a Jr. Help Desk Specialist to join its cohesive Information Technology department. This person would work with the entire IT team to provide support and assistance to the Firm's network users. The Jr. Help Desk Specialist will answer questions and solve problems that arise from the Firm's network users, escalating large-scale problems to other members of the IT Team.

The day-to-day responsibilities of this position include:

* Maintain a full-service help desk for application questions and issues

* Provide in-depth support for questions and issues relating to Microsoft office suite as well as legal-specific add-ons.

* Provide fundamental support for all firm-sanctioned applications

* Provide fundamental support for other Firm systems, such as phones, printers, remote-access, and audio-visual setups.

* Assist with software testing before application deployment

* Provide ongoing training for core applications at the direction of the Training Manager

This is a full-time position, hybrid 4 days a week onsite in Boston, MA.

Required Skills & Experience

* 1-3 years of help desk experience working within a law firm or professional services environment

* Expertise in Windows/Microsoft Office Suite

* Excellent interpersonal, verbal, and written communication skills as well as a team-oriented and resourceful attitude

* Bachelor's Degree

Nice to Have Skills & Experience

* Proficiency with legal-specific applications, such as document management systems

* Law firm experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.