IT Support

Post Date

Feb 06, 2023



ZIP/Postal Code

Aug 07, 2023 Insight Global

Job Type



Desktop Support

Req #


Job Description


* Respond and resolve tickets/incidents related to customer support or updates

* Support, trouble shoot and configure remote access to assist network users with connectivity to HHS network from non-magnet connections

* Troubleshoot and resolve network issues/infrastructure

* Configure and maintain backup and restore process to include swapping tapes, restoring files, and transfer of media

* Install, configure, and support state issued mobile devices

* Review server event logs daily to ensure optimal performance and identify potential issues

* Implementation of EOHHS IT enterprise images for Desktops/Laptops

* Manage the upgrade of hardware & software as needed; including new Anti-Virus, Operating System patches, or other mandated software upgrades

* Communicate and/or escalate to the supervisor any IT operations issues or disruptions (planned or unplanned) to minimize user impact

* Assist Telecom with movement of IP phones and other groups with installation/ movement of assets

* Utilize Network Administrative Tools to manage the network and ensure efficiency of system resources

* Maintain disaster recovery package for servers and build/restore servers

* Manage site specific network infrastructure & server support projects; leading meetings to ensure resources are maximized

Minimum Requirements

Preferred Knowledge, Skills & Abilities:

* 5 years of IT support or help desk related experience (field, desktop, mobile, etc.) working in a healthcare or hospital setting

* 5 years of relevant experience working in a collaborative, customer service focused environment that used a multi-channel (email, chat, phone, WebEx) setting for communication

* Excellent communication and writing skills with the ability to clearly communicate technical concepts to both technical and non-technical audiences

* Excellent ability to work independently on job responsibilities

* Experience with at least one ticketing system with the ability to take notes and record all interactions and steps taken with the users. CA Service Desk Manager preferred.

* Functional knowledge of Microsoft Office, Exchange and O365 products such as Outlook, Word, Excel, PowerPoint, Access, SharePoint, OneDrive, Intune, Teams, Azure AD, MFA authenticator and VPN

* Working knowledge and hands-on experience with the following skillsets:

o Active Directory

o Microsoft Windows 7 and 10

o Server Operating Systems 2008 - 2012

o Local Area Networks (physical and logical)


o Bomgar

o Capabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers & Peripherals

o Basic security measures and requirements

o Basic Networking knowledge and understanding

o Mobile Support -- Apple iOS and Android.

* Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines governing all EOHHS activities

* Valid driver's license with clean driving record and access to a vehicle

Education and Certifications:

* Associate degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience

* Microsoft certifications is desirable, but not required