A/V Service Tech

Job Summary:
We are seeking an experienced Audio Visual Service Technician to join our team. As a Service Technician, you will be responsible for troubleshooting and resolving issues with AV systems in commercial environments across the DMV. This role will have regular work hours as well as on-call rotations.
Duties:
○ Travel to assigned jobsites during the week to troubleshoot and correct issues for MTG's Customers' AV systems
○ Analyze, troubleshoot, devise, and implement resolutions for customers' problem systems/equipment
○ Update documentation as necessary for any code updates, equipment RMA's/exchanges, etc.
○ Conduct preventative maintenance as scheduled for clients' AV systems
○ Research parts and work with manufacturers to replace components
○ Check in with customer throughout the visit, and update the customer on the status of the service call before leaving site
○ Provide detailed status report daily after each service visit
○ Provide white glove service for all customers

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Must haves:
- 3+ years of AV Service experience in commercial environments
- Proficient with troubleshooting equipment from Crestron, Extron, AMX, Biamp, QSC
- Proficiency in using hand tools for equipment installation
- Familiarity with software troubleshooting for audio and visual systems
- Understanding of computer hardware components relevant to audio and visual setups
- Ability to read and interpret schematics for audio and visual equipment

Plusses
• Certifications from: Crestron, Extron, AMX, Biamp, QSC, Polycom, and others

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.