Job Description
A partner of Insight Global is looking for a Level II IT Support Technician to join their team. This Level II IT Support role serves as a primary and secondary point of contact and provides technical support to our end user base. Support is provided via phone, email, text, in-person and remote access to end users at our nine locations surrounding the Baltimore, MD area.
Primary Responsibilities :
· Install, configure and troubleshoot computer hardware, software and networking equipment
· Monitor helpdesk ticketing queue, assign/prioritize tickets, and act as a primary as well as secondary point of contact for escalations
· Coordinate project and break/fix work with company vendors including deliveries and installations
· Manage IT projects as needed and assist with departmental projects
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
o 5+ years IT support experience including supporting a Microsoft Windows environment
o Experience with Microsoft 365 including Sharepoint and Teams
o Working knowledge of LAN/WAN networks and TCP/IP troubleshooting
o Capable of working independently as well as part of a team
o Flexible, quick learner who is resourceful, perseveres and understands the value of documentation
Nice to Have Skills & Experience
o A+/Net+/Microsoft certifications preferred
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.