Job Description
Our client is looking for a Tier 1 Specialist to sit in Woodlawn, MD who will be responsible for supporting government customers locally and throughout the country. This individual will also be responsible for:
Preparation of documentation, status reports, work plans, service tickets
Assist in development of Quotes and Rough Order of Magnitude’s (ROM’s)
Maintain multiple tracker databases daily.
Work with all other members of the Service Team to ensure all quotes are all inclusive of parts and applicable labor and Other Direct Cost’s (ODC).
Coordination of service visits with subcontractors and technicians – dispatching for field work
Coordination with field technicians to ensure service is complete and all paperwork is received and ready to be submitted to customers.
Interfacing with subcontractors, project managers, engineers, procurement personnel, contract administrators, and other staff on program planning and controls issues or requests
Establishing and maintaining program records and database files
Coordinating program travel when necessary
Maintaining content in the program management information system and SharePoint
Assisting with program scheduling activities
Performing other administrative duties as assigned
Implementing program administrative policies and procedures
Creating and tracking program Change Order Requests and Billable Service Requests or Quotes
Salary ranges from $50-62,000
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
1+ years of experience as an administrative assistant, project support, or similar role
1+ year of Tier 1 or Tier 2 Helpdesk support experience
Experience with administrative operations (word processing, spreadsheets, scheduling, reporting, recordkeeping, SharePoint)
Strong written and verbal communication skills
Proficient in Microsoft Word, Microsoft Outlook and PowerPoint (Must have Excel – Pivot Table, V-lookup experience)
Ability to work in a fast paced, dynamic work environment
Ability to multitask and prioritize assignments to accommodate program goals
Ability to obtain a public trust clearance
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.