Job Description
Insight Global is hiring Tier 2/3 Helpdesk Support Technicians to provide technical support for a large federal office. This role requires strong troubleshooting skills, customer service, and familiarity with enterprise IT tools.
Responsibilities:
• Provide support for Windows 10/11 and macOS systems
• Manage Office 365, printers, and remote access tools
• Resolve tickets using Jira, Zendesk, and ServiceNow
• Support over 200 users in the D.C. office
• Collaborate with onsite supervisor and participate in weekly team calls
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Qualifications:
• 2–4 years of helpdesk or desktop support experience
• Experience with enterprise ticketing systems
• Strong communication and customer service skills
• Prior government experience preferred
• Must hold or be eligible for Public Trust clearance
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.