We are seeking a dedicated and detail-oriented Call Center Representative to join our remote support team. In this role, you will serve as the first point of contact for inbound calls and emails related to technical issues on aircraft, supporting approximately 30 different airline clients. A key responsibility will be to triage and route these technical issues to the appropriate internal technical teams, ensuring timely and accurate resolution.
Compensation:
$25/hr to $28/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
5 years of experience in a call center environment, with a focus on triaging email inquiries and routing issues to the appropriate teams.
Associates degree preferred; equivalent years of relevant experience will be considered in lieu of formal education.
Proven technical aptitude with the ability to quickly assess issues and determine the correct escalation path.
Demonstrated ability to multitask effectively while maintaining accuracy and thoroughness in investigations.
Excellent written and verbal communication skills, with a high level of professionalism and customer service orientation.
Hands-on experience using CRM platforms, ideally Oracle, to manage and track customer interactions.
Prior experience in the aviation industry, with familiarity in airline operations, maintenance workflows, or technical support environments.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.