The successful candidate will work within an ITIL environment. The position is a highly customer focused environment to provide Apple Mac OS Engineering and proactive Administration support for the Centers for Medicare and Medicaid Service (CMS) End User environment. As an integral part of our IT department, you will be responsible for the deployment, configuration, management, and support of Apple Mac endpoints across the organization. Your expertise will ensure a seamless and secure user experience for our employees, enhancing productivity and innovation.
The candidate may need to deliver presentations and produce well-written technical documents tailored to the customer's environment and objectives. Participation in scrum sprint activities related to Apple Mac OS solutions as required.
Compensation:
$38/hr to $48/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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Bachelors' degree and 4 8 years of prior relevant experience OR Masters with 2 6years of prior relevant experience.
Must be able to obtain and maintain a Public Trust or higher security Clearance.
Proven experience managing Apple Mac endpoints, strong knowledge of macOS, Apple hardware, and related technologies, and expertise in JAMF Pro administration.
Strong leadership and Mac engineering focus on packaging, distribution technologies, and solution designs.
Proficiency with Windows 11, Microsoft 365 Apps, Office for Mac, and solid understanding of infrastructure services (DNS, WINS, DHCP, VPN).
Strong technical writing, presentation, and organization skills, with excellent customer service and adherence to SOPs.
Ability to develop accurate engineering documentation, champion a collaborative culture, and stay updated on emerging technologies.
JAMF Certifications.
ACSP (Apple Certified Support Professional) / ACMT (Apple Certified Mac Technician).
Experience with scripting languages (e.g., Python, Bash) for automation.
Working experience in a Scrum Agile environment.
Expert knowledge of Group Policy DISA STIG.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.