This Tier 2 Desktop Support Technician is responsible for providing advanced technical support and training to employees, both onsite and virtual, to ensure the smooth operation of workstations, peripheral hardware, and systems. This role involves troubleshooting, maintenance, and asset management, as well as maintaining documentation and communication with the client. The candidate will take on about 25-30 tickets a week, including both in person and remote tickets. They will be supporting all levels of employees at this location, all the way up to executive support
- Employee workstation set up and training
- Peripheral hardware support and user training
- Break/Fix support
- Day to day troubleshooting and route cause analysis to remediate escalated tickets
- System and hardware maintenance to include upgrades as requested/scheduled
- Asset management of physical endpoints and decommissioned/ready-to-deploy devices
- System imaging and deployment which includes installation, configuration and troubleshooting of imaging systems
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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- 2-4 years of proven experience in Tier 2 desktop support and troubleshooting
- Experience troubleshooting Windows 10 and 11
- Strong knowledge of workstation setup, peripheral hardware, and system imaging
- Ability to perform root cause analysis and asset management with decommissioned and ready-to-deploy devices
- Experience deploying, configuring and maintaining virtual machines
- Detail-oriented with strong documentation skills
Pay Rate: $23/hr
Experience with ICD / Service Manager or Servicenow ticketing system
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.