Insight Global is seeking to hire a Senior IT Infrastructure Engineer to support an international electronics company. This role would sit in Columbia, MD with a hybrid schedule (3 days in office, 2 days remote). This role will be supporting and maintaining the Americas Data Center Network Infrastructure while providing follow-the-sun support to the customers global IT infrastructure.
Maintaining Network & Network Security Infrastructure
Provide complete operational life-cycle and project based support client infrastructure
Participate in 24/7 follow-the-sun operating model along with EMEA and Asian region teams to support client infrastructure.
Create and maintain SOPs, reference standards, architecture diagrams and other supporting documents as required.
Continue to identify and implement regular operational activities that can be automated and or transitioned to Level 1 support after adequate documentation and knowledge transfer for swift issue resolution and better customer experience.
As part of a larger team, maintain R&S Infrastructure that meets and beats the established OLAs on both availability and performance.
Follow clients established ITSM standards while resolving incidents, problems & service requests and while making changes to Infrastructure.
Continuously assess the technology and service risk within Americas Infrastructure and make improvements to mitigate those risks.
Work independently, within a team environment to achieve business objectives.
Minimum Domestic and International travel would be required
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- Bachelors Degree in Computer Science or similar; or equivalent years of experience
- 3-5 years of 24/7 operational experience working on production infrastructure (on-call support)
- 5-7 years of hands on experience administering and architecting the following technologies
o Switching and Routing (LAN and WAN) protocols (VRF, EVPN, VXLAN, BGP, HSRP, LACP etc.)
o Network switches and routers - Cisco / Arista
o Aruba Edge Connect/ Silverpeak -SDWAN solution(s)
o Wireless
- Experience creating and managing Ansible playbooks to automate Network configurations and deployments
- Working knowledge of:
o IP Address Management (IPAM)
o GIT
o Python Scripting and Linux OS
- Experience creating SOPs and architecture documents
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.