An employer is looking for a ServiceNow SME to sit at Fort Meade. This candidate will have in-depth knowledge of the Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Telecommunications Service Operations Management (TSOM), and Telecommunications (OMT) modules. They support the setup, configuration, and implementation of ServiceNows ITSM, OMT, TSM, and TSOM modules. They help design, create, and maintain ServiceNow forms, reports, views, workflows, groups, and roles, as well as dashboards and scheduled reports. They design tool integrations with ServiceNow (like Elastic, Netcool, Kafka), coordinate and support app and platform upgrades, and assist with business process flows. They work with the ServiceNow development team to propose solutions based on business needs, design and configure ServiceNow functions, and support business process re-engineering to move ticketing and order management into ServiceNow. They identify trends in customer data to improve the customer experience and network performance, and interact with customers to address technical issues and conflicts.
Compensation:
$60/hr to $70/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.